Cancel appointment
If you can no longer make your appointment, it's important that you cancel it so that the appointment can be offered to someone else.
How to cancel an appointment
The easiest way to cancel your appointment is to use our check and cancel service. You can access this by dialling our main number (0117 959 1919). The check and cancel service should be offered at the start of our automated message, or alternatively you can press option 6.
Alternatively, you can call our care navigation team on 0117 9591919, Monday - Friday, 8.00am - 6.30pm. Please try to give us as much notice as possible.
If your appointment is more than 3 days in the future, you can also use our online form to let us know you'd like to cancel or rearrange your appointment. Please do not use this tool if your appointment is less than 3 days away.