Feedback and Complaints

At Pioneer Medical Group, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.

How to give patient feedback or make a complaint

You can give patient feedback or make a complaint by emailing us on bnssg.pmg@nhs.net.

Should you wish to speak to somebody by phone, please call us on 0117 959 1919 and we will arrange a suitable time for you to discuss your concerns with a member of our management team.

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

Patient Advice and Liaison Service

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.